Frequently Asked Questions

1. What kind of products do you sell?
We offer a wide range of lifestyle-trend products across several categories, including: baby & kids, pet supplies, women’s and men’s clothing, accessories (such as jewelry and watches), hair & beauty (including human hair wigs and bundles), and outdoor & fitness gear. 

2. How do I place an order?
Ordering is simple:

• Browse our collections and add the items you like to your cart.

• Proceed to checkout, enter your shipping and payment information.

• Review your order, submit it, and you’ll receive an order confirmation.
  This process is described on the website. 

3. What payment methods are accepted?
We accept major credit/debit cards, PayPal, and (in select locations) Cash on Delivery. Bank transfer may be available for some orders. 

4. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping availability may vary by product and destination. 

5. Can I track my order?
Yes, once your order has shipped, we will send you a tracking number by email so you can follow its progress until delivery. 

6. What is your return or exchange policy?
We accept returns or exchanges within 10 days of delivery, provided the item is unused and still in its original packaging. Please check the specific product page and our “Returns & Exchanges” policy for any exceptions. 

7. When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund. The time it takes to reflect in your account depends on your bank or payment provider.

8. How do I apply a discount or promo code?
You can enter a valid promo code at checkout. For example, we currently advertise a 10% off code “SALE10” for eligible items. 

9. Is it safe to shop on your site?
Yes. We use industry-standard encryption to safeguard your payment and personal information, and we partner only with trusted payment gateways. Your security is our priority.

10. How can I stay updated with your latest products and offers?
Join our newsletter and follow us on social media (@energetictrend) to get first access to new drops, exclusive offers, and trend updates. 

11. Do your products come with warranties or guarantees?
Some items, particularly electronics or hair extensions, may come with specific manufacturer warranties. Please check the individual product description for details. If you have a concern about an item, contact our customer service team.

12. What if a product is out of stock?
If you see a “Sold Out” message on a product page, it means we’re temporarily unable to fulfil that item. You may subscribe for restock notifications (if available) or browse similar items in our collections.

13. How can I contact customer service?
You can reach our support team via the “Contact Us” page on our website. We aim to respond to all inquiries within 24-48 hours. Please provide your order number (if relevant) and a clear description of your question or issue.

14. Are the hair & wig products really human hair?
Yes, in our “Crown & Glory” collection we offer 100% human hair extensions, lace wigs and bundles. For example: “100% Human Hair Extensions” is listed among our products.  Each product page will specify hair type, cap construction, and care instructions.

15. What size/fit should I choose for clothing items?
Please refer to the size chart provided on each product page. If you are unsure, you may contact customer service for guidance. Keep in mind that sizes may vary slightly by brand or style, so check individual listing details.